- Humus hospitality is responsible in overall operations aspect to maintain the guest review to ensure the villa quality and standard and direct reporting onto the villa operational and Owner.
- Reservation duties, Humus hospitality is fully responsible to recieve any reservation booking made from all reservation booking sources (travel agents offline & online, companies, airlines, direct booking and etc).
- E-commerce, Humus hospitality is fully responsible to maintain all the extranets agents and official website booking engines to increase the property revenue.
- Marketing & Sales, Humus hospitality is fully responsible to market and upselling the property to increase revenue as the proposed target.
- Ensure property is aware of government and authorites standard regulations.
- Keep the environment well and built harmony relationship with surroundings elements.
- Maintenance. In order to keep the property in a good condition and well presented Humus Hospitality will represent you to oversee the property’s facilities improvement progress , arrange maintenance service and to ensure your property always ready to receive booking .
- Ensure the overall staff needs are accommodate well based on the level and standard required to support better performance as the result.
Full range of Marketing Service
The services in this area all relate to the provision of marketing collateral to assist in the presentation of the property to agents and direct booking clients.
In order to market effectively a villa property there are certain products or tools that are essential, as well as additional products or tools that may be desirable, to further showcase the property. All of the following services are available through humus hospitality (note that some of these items incur additional expense, as per the Optional Services schedule, below)
- Listing on the Humus Hospitality.com website & access to our client and agent extranet,
- Links to your direct booking site from the Humus hospitality Group websites,
- Creation of room charting
- Online marketing services,
- Brochure creation,
- Promotional CD-ROMs
Distribution of marketing collateral will occur in the following manners (these services are included for no additional fee):
- Via email, upon request
- Via mail, upon request
- Via Agent Extranet on the all online site
- Via posting on public areas of websites, where appropriate
- Physical distribution of printed materials & CDs, where appropriate
Handling Agent Relations
Client Villa/Hotel will be promoted to the Humus hospitality network of agents. This allows Villa/Hotel to make immediate contact with our growing network of agents worldwide (currently over 250 agents). These agents have Bali clientele and know the Humus Hospitality systems and services. This generates immediate exposure and awareness of the villa and is the most likely path for generating qualified leads in the shortest time. Choosing Humus Hospitaly for your marketing allows you to leverage your marketing significantly: You work with one company but you gain global reach. Of course, for many clients, one of the key agent relationships we bring is with the Humus Hospitality. Villa/Hotel using Humus Hospitality marketing services will be eligible for expedited listing on either the Humus hospitality (The criteria for assignment depends on the price range of the Villa/Hotel and whether the Villa/Hotel includes shared services. In some cases, Villa/Hotel are actually listed on both sites.)
Listing on the Humus hospitality website provides you immediate exposure to both new prospects , significantly repeat business customer base.
Humus hospitality sales and reservation staff will handle agent enquiries and provide one point of contact to all agents interested in representing your property. We will handle all the agent requests and deal with the wide variety of issues that tend to arise with an active rental property. With this service, Humus hospitality Marketing both decreases the burden on the Villa/Hotel owner / manager.
Humus Hospitality Marketing can help a new Villa/Hotel get off to a good start by arranging agent walk-troughs or open house events targeted specifically at agents to introduce them to the property and the booking systems associated with it.
Provision of Reservations Services
Humus Hospitality maintain an easily accessible office with extensive infrastructure (broadband internet, electricity backup, phone lines, IT support,etc.) to support relations with clients. We normally turn around all reservation requests by agents and clients on the same day, and 95% within 24 hours.
For all bookings, we have a full time staff devoted to handling the villas calendars and processing the booking requests for reservations and confirmations. For Hotel, we will do proper recruitment and oversee the staff performance regularly (necessary advance training in reservation include introducing reservation system application is part of the service we provide based on hotel’s need).
We will ensure that all communication with clients is done in an upscale and friendly manner, reflecting the quality of the Villa or hotel we represent, while ensuring timely and personalized communication.
Brand Building PR and Events
Humus Hospitality will also tap into the public relations resources. We will ensure all our clients will have equal PR and brand awarness through our media relations. In some conditions an optional services is needed in terms of to get maximum exposure of property brands, we will more than happy to assist your property to find better agreement. Please find more details on our limited optional services above. Each property is highly recommended to have proper high quality of images using professional photographer for better result as this will affect property sales.
Humus Hospitality will regularly oversee any of main tourism events or Travel fair calendar that suit for the property to join in regional or international.